Assess The Efficiency Of Your Business Using Past Records

Monitoring the effectiveness of your 1300 services is extremely essential. One particular method to check your 1300 numbers is by verifying the historic phone call volumes, call durations and patterns by making use of a monthly trending review. This review can help you review your latest month's performance with earlier periods.

A manager can look at the total number of telephone calls obtained over the past 13 months broken down by calendar month. A call centre director can verify the total period of time spent on the telephone by its call consultants. Using this data they can then review telephone call volumes over the past thirteen months to help out with organizing long term staffing needs.

If the advertising and marketing team is about to get started on a big advertising and marketing campaign that has been employed in the past, they can easily refer back to the previous campaign to ascertain the volume of phone calls they can anticipate to get to plan for staffing needs through that time period.

The call centre supervisor can make use of the monthly trending survey to figure out the peak call periods for the calendar year. This data can easily be utilized to establish when it is more practical for employees to take a holiday.

A marketing director can use the survey to observe the effectiveness of a 1300 number they have attached to a specific advertising and marketing campaign. They can certainly develop a picture of which days provide the most effective response to marketing campaigns. For instance, periods that have a whole lot of public holidays might not be the greatest time to spend money on high priced national campaigns.

Management need to continually be conscious of variations in calling trends and in the event they notice an increase in the typical call duration this may possibly result in an increase in their 1300 number telephone expenses. This may possibly also suggest that unsatisfied clients have to wait around in telephone queues for lengthier durations than usual. If clients have to wait around longer in telephone queues this will in addition indicate an increase in missed telephone calls. This is definitely not great from a client service perspective.