1800 Numbers: A few tips to capitalize on its performance

Your 1800 number is a lot more than a telephone number it’s an asset to your firm. Are you making the most of it?

Below are 5 ideas for maximizing the performance of your toll free numbers to help you boost product  sales, retain clients and reduce costs.

Analyze the data

In contrast to a regular fixed line, your toll free number is definitely full of information about your business  and shoppers. Are you accumulating, studying and utilizing this information to observe, report, monitor and verify your business activities?

If not you could be missing the key answers to your business problems.

Assess and enhance your call management setup

Take some time and audit your present call management approach for your incoming telephone calls. Ensure that the toll free number is working and that it is connected to a working telephone number.

Ask yourself whether you are utilizing the very best routing system for your company. Is there any redundancies in how phone calls are handled? Are there any faults in the system where your calling are falling through?

By reviewing this you can certainly improve client approval and sales while cutting down your call expenses.

Take advantage of its functionality

Make the most of the features that comes with your 1800 number. Bar calls from areas you tend not to service to keep costs to a minimum amount. Send telephone calls to an alternate spot or cellular phone  after hours to extend hours and days of operation and better utilize staff.

Reroute phone calls on busy and no answer to another anchor point to make certain calls get answered and potential business is not lost. Transfer a portion of calls to various sites to free up resources and share the work load.

Enable customers to determine where their telephone calls are routed to prevent the hassle and cost involved with switching the call from one department to another. These are just some of the features that 1800 numbers have.

Advertise the phone number

The number on it's own is not going to create activity; you have to tell people about it. Get your telephone  number into the public eye by adding your number on everything. You can put the telephone number on your business cards, web page, company letterhead, stationary, apparel, billboards, direct mail, cars or trucks, buildings, tv, print and radio advertising.

Missed call management

Identify and handle missed calls and convert them into completed telephone calls. Use the reporting on the 1800 number to determine where and when you are missing telephone calls.

After you have recognized the problem you can choose from a range of call completion solutions to make  certain your prospects and enquiries are not going unanswered.