Sunday 26 February 2012

The various routing choices available on toll free phone numbers

A tollfree number has several different redirecting options which permit you to route telephone calls to anywhere you want. You can actually point the phone number to a mobile, land line or even to a telephone number in another country.

Toll free numbers have very versatile redirecting options. We will now discuss these routing options.

Telephone calls from mobile phones to a toll free phone number are routed utilizing a feature referred to as mobile redirecting. This function can be used in conjunction with other routing features such as postcode redirecting and area code redirecting.

Area routing is a feature that diverts phone inbound calls based on the area code that the shopper has dialled the toll free telephone number on. It is particularly beneficial for businesses that have multiple offices located in regional areas.

In a similar fashion, postcode routing is a feature that redirects inbound phone calls based on the postcode that the buyer has called from. This phone call redirecting function is especially useful for corporations that have multiple stores within the same city.

Exchange routing is a phone redirecting feature that redirects calls according to the telephone exchange location of the customer. The call is then delivered to an anchor point selected by you.

Depending on how complex your setup is, exchange based routing can take as long as a few months to setup. Regardless, you need to nominate where you want the calls to divert to for every single exchange area.

In terms of charges for the exchange routing feature you will have to pay a setup charge plus a monthly fee to employ the function on your toll-free phone number.

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