Monday 12 September 2011

How to monitor your marketing activities with call tracking tools

Are you aware that you can actually keep track of your inbound telephone calls? By utilizing the appropriate call tracking resources it's easy to find out data about your inbound telephone calls that were never before obtainable.

With phone call monitoring applications it is possible to track the results of your web based and offline advertising campaigns.

The first tool you can utilize to monitor your telephone calls is called telephone call reporting.

Phone call reporting is effectively a set of reports that lets you know exactly where your calls are from, the length of every telephone call, exactly how many telephone calls were obtained and even how many calls were missed.

Marketing and advertising directors will assign different toll free numbers to each of their advertising campaigns. For instance the ad in the newspapers will have a distinctive telephone number and the advertisement on television will also have its own telephone number. The advertising and marketing director then employs the phone call reports to verify which advertising medium performed the best.

Recently, a few new applications have been created to keep track of telephone calls generated from web-based marketing and advertising. Using these tools you can keep track of your phone calls to establish which search engine the call came from, which key phrase they used and whether it was from paid advertising or organic search.

These brand new applications are known as dynamic numbers, PPC call tracking and Adwords call tracking. Dynamic numbering essentially gives you several numbers to put on your website to monitor the source of your leads.

The other two tools combine with Google analytics, showing you which keywords and phrases your visitors used to reach your internet site before they rang your toll free number.

As we discussed, you will discover numerous applications you can use to keep track of both your internet based and offline advertising campaigns. Utilizing these resources you will find out data about your prospects that could help you fine tune your marketing and advertising activities.

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