One of the most difficult aspects for many to comprehend is precisely how the call answering service actually fits into the daily running of the company. The answer is really simple, but the main stumbling block can just be getting set-up in the first place.
Many businesses use phone answering services to route their inbound phone calls to the service.
Phone answering services give their clients a unique telephone number which they redirect calls to. In this way the operators can easily identify which company is utilizing the service and answer accordingly.
By rerouting calls to this unique number rather than giving the phone number out directly ensures that the small business is always in control of the calls coming in. You can decide to redirect all calls, calls when their land line is busy or simply divert when they want; for instance during lunch time or meetings.
The process of directing phone calls in most cases is usually quite simple and commonly only requires the client to input a short code into their phone followed by their unique telephone number provided to them by the call answering service.
This way when a client of the small business calls, they still dial the same phone number they always would have done. The call is then diverted at the business owners end to the call answering service.
This is all done immediately and the caller should never realize that the telephone call has been redirected.
Not all companies decide to redirect their telephone calls. Some businesses actually give their virtual assistant numbers directly to their clients. This method is particularly popular with many web based companies which might be just a single person running their company from home in their spare time.
Indeed many of these people may have another 9 to 5 job. In this instance the consultants are commonly told to advise customers that they will get a phone call back after hours.
Many businesses use phone answering services to route their inbound phone calls to the service.
Phone answering services give their clients a unique telephone number which they redirect calls to. In this way the operators can easily identify which company is utilizing the service and answer accordingly.
By rerouting calls to this unique number rather than giving the phone number out directly ensures that the small business is always in control of the calls coming in. You can decide to redirect all calls, calls when their land line is busy or simply divert when they want; for instance during lunch time or meetings.
The process of directing phone calls in most cases is usually quite simple and commonly only requires the client to input a short code into their phone followed by their unique telephone number provided to them by the call answering service.
This way when a client of the small business calls, they still dial the same phone number they always would have done. The call is then diverted at the business owners end to the call answering service.
This is all done immediately and the caller should never realize that the telephone call has been redirected.
Not all companies decide to redirect their telephone calls. Some businesses actually give their virtual assistant numbers directly to their clients. This method is particularly popular with many web based companies which might be just a single person running their company from home in their spare time.
Indeed many of these people may have another 9 to 5 job. In this instance the consultants are commonly told to advise customers that they will get a phone call back after hours.
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